In the last few weeks, governments around the world have announced the start of loosening restrictions for visitors. We want to pinpoint opportunities to help you welcome back travelers with the safest conditions in place. As we did for our government assistance programs overview, GetYourGuide is providing an overview of up-to-date hygiene and operations safety regulations.

As we did for our government assistance programs overview, GetYourGuide is providing an overview of up-to-date hygiene and operations safety regulations.  

In the last few weeks, governments around the world have announced the start of loosening restrictions for visitors. We want to pinpoint opportunities to help you welcome back travelers with the safest conditions in place. 

To keep you up-to-date, we’ve compiled the latest information from several governments to provide an overview of the new rules that apply regarding hygiene and operations safety in tourism. 

Most of the content refers to tourist venues, since guided tours are still not allowed. We hope this is a useful source of information for you and gives you guidance on how to handle safety measures for your customers and staff.

We’re primarily focusing on how tourism and art businesses can apply the regulations. We’ve included examples in APAC, Americas, Europe and Middle East.   

In general, what we see is that staff and customers must wear masks at all times, respect social distance (1 to 2 meters), wash hands regularly, and have their health checked regularly (temperature, coughing signs, etc.). Venues and businesses must intensify cleaning, organize proper hygiene safety training for employees, and adapt their offers and space with timed and digital ticketing.

Meanwhile, on April 28, the international museum ethics body Cimam (International Committee for Museums and Collections of Modern Art) issued a set of Precautions for Museums during Covid-19 Pandemic encompassing safety measures for re-opening and resuming activity at museums.

*Disclaimer* We’ll update the page on a weekly basis. Additionally, we advise you to check the official government websites for details on how these regulations can specifically apply to you. 

AMERICAS

Mexico

Mexico’s government has announced a nationwide lift on social distancing measures — with the exception of areas marked as red zones. This week, the Mexican president resumed traveling around the country. On Monday, he made a visit to the resort town of Cancún, which has been hit hard by the lack of tourism.

Access the overview of the regulations here

The group Xcaret published guidelines. This can be helpful for tourism businesses. Access the overview here and insights below:

Hygiene Safety Regulations for Customers 

  • Mask: strongly recommended. 
  • Hand cleaning: Visitors are asked to use hand sanitizers available.
  • Temperature check: People with fever  (≧ 38 ℃) can not participate.
  • Social distancing: Maintain distance of at least 1.5 meters.

Hygiene Safety Regulations for Staff

  • Masks: Must be worn at all times.
  • Gloves:  Must be worn at all times
  • Face shields:  Must be worn at all times
  • Closed footwear:   Must be worn at all times
  • Hand cleaning: Hands need to be cleaned regularly.
  • Health check: Staff with fever (≧ 38 ℃) or with issues like cold, runny nose, sneezing, sore throat, mild cough, or shortness of breath must stay home.
  • Social distancing: Maintain distance of at least 1.5 meters.

Operations Safety Regulations

  • Digital / contactless payment: Recommended, but not mandatory. 
  • Limitation of time: Tickets are valid for a specific entry time to avoid lines and ensure a good management of the crowds.
  • Limitation of the venue operations: Opening hours are reduced to compensate capacity loss of the venue as well as ensuring proper cleaning
  • Signage and poster to communicate to visitors safe distancing and health measures.
  • Staff is trained to be aware of operations and hygiene safety. 
  • Cleaning of the venues by the operators  is increased. Hand sanitizers are recommended to be placed in strategic locations.

The United States

The government of the United States has published an overview of the regulations for the reopening of different entities: https://www.whitehouse.gov/wp-content/uploads/2020/04/Guidelines-for-Opening-Up-America-Again.pdf 

The US Travel Association has decided to publish guidelines to help tourism businesses. You have access to the overview here and insights below: https://www.ustravel.org/sites/default/files/media_root/document/HealthandSafetyGuidance.pdf

Hygiene Safety Regulations for Customers

  • Mask: Must be worn at all times. 
  • Hand cleaning: Guests are asked to use hand sanitizers available.
  • Social distancing: Maintain distance of at least 1.8 meters.

Hygiene Safety Regulations for Staff

  • Masks: Must be worn at all times.
  • Gloves: Must be worn at all times. 
  • Hand cleaning: Hands need to be cleaned regularly.
  • Medical check up: Employees will be going through regular medical examinations.

Operations Safety Regulations 

  • Digital/touchless payment and ticketing is  encouraged, but not mandatory.
  • Limitation of the number of visitors: Specific number of visitors per day must be limited to prevent outbreak. 
  • Limitation of the venue operations: Opening hours are reduced to compensate capacity loss of the venue as well as ensuring proper cleaning. 
  • Staff is trained to be aware of operations and hygiene safety and to know how to deal with emergency situations.
  • Signage and poster to communicate to visitors safe distancing and health measures.
  • Cleaning of the venues by the operators  is increased, hand sanitizers placed in strategic locations and clean air/regular ventilation need to be ensured for indoor places.

Other organizations have already released some guidelines in the past weeks: San Diego, CA released special guidelines for attractions. 

Orange County in Florida has also released information to safely reopen theme parks, pending more guidance from the state officials. This covers more staff and business operations than customer safety. You have the online conference organized by the county on April 28, 2020 here and some insights below. 

Hygiene Safety Regulations for Customers

  • Hand cleaning: Hands need to be cleaned regularly with soap and water. Visitors are asked to use the available hand sanitizers. 
  • Social distancing: Maintaining a minimum distance of 1.8 meters.

Hygiene Safety Regulations for Staff

  • Mask: Must be worn at all times. 
  • Hand cleaning: Hands need to be cleaned regularly.
  • Medical check up: Employees will be going through temperature checks,  employees who feel unwell and/or have fever must stay home.  
  • Staff over 65 are also recommended to stay home. 

Operations Safety Regulations

  • Limitation of the number of visitors: Specific number of visitors per day to limit the amount of the people to prevent outbreak, capacity of venues reduced to 50% at a first stage, and then to 25% if all goes well.
  • Staff is trained to be aware of operations and hygiene safety. 
  • Cleaning of the venues by the operators  is increased. Hand sanitizers are placed in strategic locations.

APAC

Australia

Update August 3rd:  The state of Victoria moved into strict lockdown yesterday, for a period of 6 weeks until 13 September. An 8pm-5am curfew applies for all Melbourne citizens, and people may only go outside for groceries, healthcare or exercise. Regulations are listed here: https://www.dhhs.vic.gov.au/stage-4-restrictions-covid-19

Entertainment and culture venues are closed. 

On July 9th, the state of Emergency was declared in the Victoria State.

Entertainment and culture venues were still open as well as ski resorts

The government of Australia created a dedicated website for businesses to apply hygiene safety regulations. Access here: https://www.safeworkaustralia.gov.au/ 

With this link you can assess your needs, it is very easy and give clarity on the next steps businesses should do: https://www.safeworkaustralia.gov.au/covid-19-information-workplaces 

The Resource Kit is also a great resource if you look for a specific topic like masks: https://www.safeworkaustralia.gov.au/collection/covid-19-resource-kit

Below is an overview with the information we could find for tourism businesses:

Hygiene Safety Regulations for Customers

  • Masks: Not mandatory. The current advice from the Australian Government Department of Health is that most people will not benefit from wearing a face (surgical) mask. 
  • Social Distancing: Maintain distance of at least 1.5 meters.

Hygiene Safety Regulations for Staff

  • Masks:  Not mandatory. The current advice from the Australian Government Department of Health is that most people will not benefit from wearing a face (surgical) mask. 
  • Personal hygiene: Hands need to be cleaned regularly with soap and water.
  • Social distancing: Maintain distance of at least 1.5 meters.
  • Medical check up: Employees will be going through regular medical examinations, those who feel unwell and/or have fever must stay home.  

Operations Safety Regulations 

  • Signage and poster to communicate to visitors and staff safe distancing and health measures.  
  • Staff needs to be trained to be aware of operations and hygiene safety.
  • Cleaning of the venues by the operators  is increased, hand sanitizers placed in strategic locations, and clean air/regular ventilation need to be ensured for indoor places.

Japan

The Japanese government released basic health and hygiene guidelines https://www.mhlw.go.jp/content/10900000/000632485.pdf as well as specific regulations for businesses in different industries: https://corona.go.jp/prevention/pdf/guideline_20200514.pdf

Specific guidelines for museums have been created by the Japanese Association of Museums (in Japanese) here

Below is an overview with relevant information for tourism businesses:

Hygiene Safety Regulations for Customers

  • Masks: Must be worn at all times.
  • Hand cleaning: Visitors are asked to use hand sanitizers available and wash hands regularly. 
  • Health  check: People with fever (≧ 37.5 ℃) or with sore throat/coughing  can not participate.
  • Travel check: people who visited countries with growing cases of COVID-19 in the past 2 weeks can not participate. 
  • Social distancing: Maintain distance of at least 1 meter, visitors are asked to avoid talking indoors. 
  • Health Declaration:  Visitors are requested to record their name, surnames, and provide an emergency contact for immediate and quick contact tracing.

Hygiene Safety Regulations for Staff

  • Masks: Must be worn at all times.
  • Personal Hygiene:
    • Hand cleaning: Staff are asked to use hand sanitizers available and wash hands regularly. 
    • Clothes: Staff are asked to clean clothes for work to maintain personal hygiene.
  • Health  check: Staff with fever (≧ 37.5 ℃) or with sore throat/coughing must stay home.
  • Social distancing: Maintain distance of at least 1 meter.

Operations Safety Regulations 

  • Digital/contactless payment and ticketing are encouraged, but not mandatory.
  • Venues must apply social distancing measures:
    • Limitation of the number of visitors: Specific number of visitors per day and per area must be limited to prevent outbreak.
  • Signage and posters must communicate safe distancing and health measures to visitors and staff .  
  • Staff needs to be trained in operations for hygiene safety. 
  • Cleaning of the venues by the operators is increased, hand sanitizers placed in strategic locations, and clean air/regular ventilation need to be ensured for indoor places.
  • All businesses must keep records to facilitate contact tracing.

New Zealand

From August 12:

New Zealand’s Alert Levels are changing. At 12 noon on Wednesday 12 August, Auckland will move to Alert Level 3. The rest of New Zealand will move to Alert Level 2.

In the Auckland region, public venues should close. This includes libraries, museums, cinemas, food courts, gyms, pools, playgrounds and markets. 

For the rest of the country, on Alert level 2, most of the public venues can open at Alert Level 2. This includes:

  • museums and libraries
  • cinemas
  • restaurants, cafes and bars. 

All public venues should keep records to enable contact tracing.

On Alert 2, the regulations are as follows: https://covid19.govt.nz/covid-19/restrictions/alert-level-2/#workplaces-and-businesses

You can also go further below this post and check the rules listed “Before June 9” 

From June 9 to August 11:

As of June 9, New Zealand was on Alert 1 and domestic restrictions were minor. Borders, however, were still closed.

You can find an overview of health regulations here.

Businesses should enable good hygiene practices for their workers. They can also implement good hygiene measures for their customers by providing hand sanitizer for their use (always follow safety instructions on the label).

If workers feel sick they stay home, cleaning regular surfaces is also important.

They don’t need to:

  • Maintain physical distancing between workers or workers and groups of customers or clients
  • Limit the size of gatherings
  • Keep contact tracing records

The government of New Zealand has created a dedicated website for businesses to apply hygiene safety regulations. You can access the website here: https://uniteforrecovery.govt.nz/covid-19/covid-19-alert-system/alert-level-1/

With this link you can easily assess your own needs and receive clarity on the next steps for your business: https://worksafe.govt.nz/managing-health-and-safety/novel-coronavirus-covid/operating-safely-at-alert-level-1-what-you-need-to-know/

Before June 9: 

Find an overview of the restrictions of tourism businesses below:

Hygiene Safety Regulations for Customers

  • Masks: Not mandatory. The current advice from the New Zealand Government Department of Health is that masks are not mandatory for customers, although they do increase protection against the spread of the virus.
  • Social Distancing: Maintain distance of at least 1.5 meters.
  • Health Declaration: Customers may be asked to provide contact information like mobile phone numbers for immediate and quick contact tracing.

Hygiene Safety Regulations for Staff

  • Masks:  Not mandatory. The current advice from the New Zealand Government Department of Health is that face masks must be worn by business staff only if social distancing measures of at least 1.5m cannot be maintained. 
  • Personal hygiene: Hands need to be cleaned regularly with soap and water.
  • Social distancing: Maintain distance of at least 1.5 meters.
  • Medical check up: Employees will be going through regular medical examinations. Those who feel unwell and/or have fever must stay home.  

Operations Safety Regulations 

  • Signage and poster to communicate to visitors and staff safe distancing and health measures.  
  • Staff needs to be trained in operations for hygiene safety. They need to ensure that visitors/customers are well-informed of the degree of exposure to COVID-19 risk within the activity and the need for following risk controls.
  • Cleaning of the venues by the operators  is increased, hand sanitizers placed in strategic locations, and clean air/regular ventilation need to be ensured for indoor places.
  • All businesses must keep records to facilitate contact tracing.

Shanghai 

Measures differ from city to city, so a national overview is difficult to provide.  We have decided to focus on Shanghai that has the most comprehensive policy so far. 

The Shanghai government has put guidelines in place to keep the virus under control. Access the overview here: http://wsjkw.sh.gov.cn/zhjd2/20200306/0be16a9fcc7d4eaeb447e2a758e028e8.html 

There are hygiene safety regulations specifically dedicated to exhibition halls and museums. These have been published in section 9 of this Chinese document available for download here:  

Check at the bottom of the page the file called “相關附件附件1-9.doc” 

We have compiled these regulations below.

Have a look at  Yuyuan Garden Regulation Source (Chinese)  or  teamLab Borderless Shanghai Source (English) to see how these measures apply to visitors. 

Hygiene Safety Regulations for Customers

  • Mask: Must be worn at all times. 
  • Hand cleaning: Visitors are asked to use hand sanitizers available and before entering the venue.
  • Temperature check: People with fever (≧ 37.3 ℃)  can not participate.
  • Social distancing: Maintain distance of at least 1.5 meters.

Hygiene Safety Regulations for Staff

  • Masks: Must be worn at all times.
  • Personal hygiene:
    • Hand cleaning: Hands need to be cleaned regularly.
    • Clothes: Staff need to clean and disinfect before going to work and after work every day. They are asked to clean clothes for work to maintain personal hygiene. 
  • Medical check up: Employees will be going through regular medical examinations.

Operations Safety Regulations 

  • Digital / touchless payment: No physical tickets allowed, only digital tickets or those with QR code entry. 
  • Limitation of tickets purchase: No groups or guided tours allowed. Groups are limited to 1-4 tickets per customer and require an ID check.
  • Limitation of time: Tickets are valid one day only and for a specific entry time to ensure a proper crowd management.
  • Limitation of the number of visitors: Specific number of visitors per day must be limited to prevent outbreak. Capacity of venues reduced between 50 to 90%.
  • Limitation of the venue operations: opening hours are reduced to compensate capacity loss of the venue as well as limiting the entry to one open gate to control traffic.  
  • Staff is trained to be aware of operations and hygiene safety and to know how to deal with emergency situations.
  • Cleaning of the venues by the operators  is increased, hand sanitizers placed in strategic locations and clean air/regular ventilation need to be ensured for indoor places:
    • Cleaning: the grounds must be cleaned and disinfected several times a day,  same applies to toilets. Surfaces must be sterilized.  
    • Air:  Prioritize fresh air: open the windows (for public areas, at least twice a day, 30 min up each) and for Central AC: new air mode (ensure air is taken directly from outside); switch off humidification; regular cleaning and disinfection.

Singapore 

The government of Singapore has transparent hygiene and operations safety regulations. They have put a label in place  to certify that locations are safe from the virus. Every tourism stakeholder is encouraged to participate in the SG Clean programme to have its establishment certified. For more details on the programme, please refer to www.sgclean.gov.sg.

The overview below only deals with attractions and venues, since organized guided tours, indoors and outdoors have to be deferred or cancelled until at least May 4 2020. To learn how to be certified as SG Clean and permitted to welcome guests, access the overview here.

Have a look at the attractions that are already SG Clean certified. Due to the current lockdown, most of them plan to reopen in June 2020. 

Hygiene Safety Regulations for Customers

  • Mask: not mandatory. 
  • Hand cleaning: visitors are asked to wash their hands regularly. 
  • Temperature check: people with a fever (≧ 38.0 ℃)  can not participate and are advised to seek immediate medical attention. 
  • Symptoms to watch:  staff will look out for guests with respiratory symptoms such as cough and shortness of breath.
  • Social distancing: maintain distance from 1 meter and up.
  • Declaration forms are encouraged to be used: The government mentions 2 apps for travel declaration and contact tracing: https://www.ndiapi.gov.sg/travel-health-declaration and https://www.tracetogether.gov.sg

Hygiene Safety Regulations for Staff

  • Mask: only if cough or runny nose. If employees are well they are not obliged to wear a mask. 
  • Personal hygiene:
    • No face touching: employees with soiled gloves or unwashed hands must not touch their faces.
    • Use of tissue paper: staff need to cover their mouths with tissue paper when coughing or sneezing, and dispose of the soiled tissue paper in the rubbish bin immediately.
    • Hand cleaning: hands need to be cleaned thoroughly with soap and water (e.g. before and after meals, after handling refuse or other dirty items, and after visiting the toilet) 
    • Use of gloves: staff must wear gloves when carrying out cleaning work and when handling waste.
  • Medical check up: employees will have their temperature checked and will be screened for respiratory symptoms such as cough or runny nose or shortness of breath twice daily. Those who exhibit a temperature of 38 degree Celsius or higher, and/or display respiratory symptoms, will be asked by the organization to report to their supervisors seek immediate medical attention.
  • In addition to personal hygiene, employees can not work if they have visited COVID-19 affected countries with travel restrictions in place or are under an active SHN (Stay at Home Notice) or QO (Quarantine Notice).

Operations Safety Regulations

  • Appoint a “SG Clean” Manager to implement measures and ensure compliance to the SG Clean Programme. 
  • Digital/touchless payment and digital ticketing is encouraged, but not mandatory.
  • Limitation of time: Tickets are valid for a specific entry time to ensure a good management of the crowds.
  • Limitation of tickets purchase: Groups of up to 10 people are allowed, Guided group tours are not permitted. 
  • Venues must apply social distancing measures:
    • Limitation of the number of visitors: Specific number of visitors per day must be limited to prevent outbreak. The venue does not have more than one person per 16 square meter. 
    • Queues: Venues have to clearly sign queuing areas by using floor markers to guide queue distancing of at least one meter.
  • Signage and poster to communicate to visitors safe distancing and health measures.  
  • Staff is trained to be aware of operations and hygiene safety. 
  • Cleaning of the venues is increased: Venues must disinfect common facilities more frequently for premises/areas with high traffic flow, or high touch surfaces and interactive components in the area. 

South Korea 

The government of South Korea has announced that outdoor facilities such as national parks have reopened on April 22. Since April 22, 43 natural recreation forests, 2 arboretums, 1 national healing center, and 10 healing forests, excluding accommodation are open. There are also 5 zoos partially open limited to outdoors: Seoul Grand Park, Dalseong Park, Jeju Natural Ecological Park, Daejeon O World, Chungnam Forest Research Institute Animal Village.  Social distancing edicts remain in place until May 5, with major museums closed until May 7. The resumption of school is still on hold. 

Measures for prevention and management are being prepared according to the risks and characteristics of each facility. These measures will be implemented according to social distancing best practices.

You have access to the overview here: http://ncov.mohw.go.kr/tcmBoardView.do?ncvContSeq=354145&contSeq=354145&board_id=140 

Based on the regulations put in place by the Seoul Grand Park, we were able to list some of the regulations below:  

Hygiene Safety Regulations for Customers

  • Mask: Must be worn at all times. 
  • Hand cleaning: Visitors are asked to use hand sanitizers available and before entering the venue.
  • Temperature check with thermal cameras: People with fever can not participate.
  • Coughing etiquette:  If coughing visitors should cover their mouth with their sleeve.
  • Social distancing: Maintain distance from 2 meters and up.

Hygiene Safety Regulations for Staff

  • Mask: Must be worn at all times. 
  • Hand cleaning: Hands need to be cleaned regularly.
  • Personal hygiene: 
    • Coughing etiquette:  If coughing visitors should cover their mouth with their sleeve.
  • Medical check up: Employees will be going through regular medical examinations. 

Operations Safety Regulations 

  • Cleaning of the venues by the operators  is increased with cleaning of vehicles and areas

Some art galleries have started to reopen in Seoul, with measures in place for social distancing,wearing a mask at all times, collection of visitors’ name, address, and phone number.

Taiwan

Taiwan has put guidelines in place to keep the virus under control. Access the overview here: https://www.moc.gov.tw/content_434.html 

There is also a free app people can use to check crowds  in specific attractions and areas: https://1968.freeway.gov.tw/ 

Hygiene Safety Regulations for Customers

  • Mask: Must be worn at all times. 
  • Hand cleaning: Hands need to be clean regularly with soap and water. Visitors are asked to use the available hand sanitizers. 
  • Temperature check: Infrared temperature machine or contactless thermometers must be in place. People with fever (≧ 37.5 ℃) can not participate.
  • Social distancing: Maintain distance from 1 to1.5  meters and up.
  • Use of the government app: Visitors are encouraged to use the free app to check crowds.

Hygiene Safety Regulations for Staff

  • Mask: Must be worn at all times. 
  • Hand cleaning: Hands need to be cleaned regularly.
  • Medical check up: Employees who feel unwell and/or have fever must stay home.  

Operations Safety Regulations

  • Digital/touchless Payment and digital ticketing is encouraged but not mandatory.
  • Limitation of time: Tickets are valid for a  specific entry time to ensure a good management of the crowds.
  • Limitation of the number of visitors: Specific number of visitors per day to limit the amount of the people to prevent outbreak, capacity of venues reduced to 50%.
  • Limitation of the venue operations: The entry to one open gate to control traffic.
  • Signage and poster to communicate to visitors safe distancing and health measures.  
  • Staff is trained to be aware of operations and hygiene safety. The tourism board has also implemented trainings to help venues. 
  • Cleaning of the venues by the operators  is increased, hand sanitizers placed in strategic locations, and clean air/regular ventilation need to be ensured for indoor places.

Thailand

Since May 17, a website called Thai Chana was launched for customers to scan a QR code to check-in/check-out once they enter or leave a particular location. The website will be used to control and monitor traffic, as well as to alert people via SMS in case they have made contact with an infected person. 

The government of Thailand has worked to enhance tourism health and hygiene standards. These measures are in place to prepare the Thai tourism industry for the recovery period and enhance confidence amongst international and domestic tourists. Referred to as SHA, you can access more information here: https://thailandsha.tourismthailand.org/landing 

There is a special page dedicated to tourist activities here

Based on this document we were able to list some of the regulations below:  

Hygiene Safety Regulations for Customers

  • Masks: Must be worn at all times. 
  • Hand cleaning: Hands need to be cleaned regularly with soap and water before entering the venue and during the visit. Visitors are asked to use the available hand sanitizers. 
  • Temperature check: People with fevers can not participate.
  • Social distancing: Maintain distance of 1 meter or more.
  • Health Declaration: Visitors must fill a health declaration before entry.

Hygiene Safety Regulations for Staff

  • Masks: Must be worn at all times. 
  • Gloves: Must be worn at all times.
  • Hand cleaning: Hands need to be cleaned regularly.
  • Medical check up: Employees who feel unwell and/or have fever must stay home.  

Operations Safety Regulations

  • Digital/contactless payment and digital ticketing is encouraged but not mandatory.
  • Limitation of time: Tickets are valid for a  specific entry time to ensure a good management of the crowds.
  • Limitation of the number of visitors: Specific number of visitors per day to limit the amount of the people to prevent outbreak, capacity of venues reduced to 50%.
  • Limitation of the venue operations: The entry to one open gate and one exit to control traffic.
  • Signage and poster to communicate to visitors safe distancing and health measures.  
  • Staff is trained to be aware of operations and hygiene safety. 
  • Cleaning of the venues by the operators  is increased, hand sanitizers placed in strategic locations, and clean air/regular ventilation need to be ensured for indoor places.

Vietnam

Vietnam has lifted restrictions (tour and attractions are opening) since April 23. 

The government advises all citizens and foreigners to wash hands regularly, and maintain interpersonal distance of at least one meter. Gatherings of more than 20 people are banned, and masks must be worn when out in public. Flights, public transportation, inter-provincial transportation, monuments, tourism attractions, and government offices have reopened with safety measures in place. 

More information here: https://vietnam.travel/things-to-do/covid-19-travel-policies-vietnam 

We have compiled some information from 2 locations to come up with the regulations below: the War Remnants Museum and the Ho Chi Minh Mausoleum

Hygiene Safety Regulations for Customers

  • Mask: Must be worn at all times. 
  • Hand cleaning: Hands need to be cleaned regularly with soap and water before entering the venue and during the visit. Visitors are asked to use the available hand sanitizers. 
  • No face touching: People with unwashed hands must not touch their faces.
  • Temperature check: People with fever can not participate.
  • Social distancing: Maintain distance from 1.5  meters and up.
  • Health Declaration: some attractions like the Bitexco Financial Tower ask visitors to fill a health declaration before entry. 

Hygiene Safety Regulations for Staff

  • Mask: Must be worn at all times. 
  • Hand cleaning: Hands need to be cleaned regularly.
  • No face touching: staff  unwashed hands must not touch their faces.
  • Medical check up: Employees who feel unwell and/or have fever must stay home.  

Operations Safety Regulations

  • Limitation of the venue operations: opening hours are reduced to compensate capacity loss of the venue as well as ensuring proper cleaning. 
  • Signage and poster to communicate to visitors safe distancing and health measures.  
  • Staff is trained to be aware of operations and hygiene safety. 
  • Cleaning of the venues by the operators is increased, hand sanitizers placed in strategic locations, and clean air/regular ventilation need to be ensured for indoor places.

EUROPE 

On April 27, the Council of the European Union held an informal video conference of EU ministers in charge of tourism. The objective was to exchange best practices and identify ways of  enhancing the support to the EU’s tourism sector. 

You have the report of the conversation here.

There is a will to establish homogeneous rules for both air, sea, and land mobility once travel is possible again. It has been discussed that epidemiologists should be consulted in setting the criteria and defining the measures that would be needed to ensure the safety of tourists. 

Here is the list of European countries:

France  

Museums, attractions and zoos are allowed to reopen as of June 2. The French government is planning to launch an app to track the virus here.

The actual implementation of the regulations by the government can be found here.

As guidance for tourism businesses, here is an overview from the Musée Jacquemart-André that reopened on May 26th.

You have further insights below:

Hygiene Safety Regulations for Customers 

  • Mask: Must be worn at all times. 
  • Hand cleaning: Visitors are asked to use hand sanitizers available
  • Temperature check: People with fevers can not participate.
  • Social distancing: Maintain distance of at least 1 meter.

Hygiene Safety Regulations for Staff

  • Masks: Must be worn at all times.
  • Hand cleaning: Hands need to be cleaned regularly.
  • Social distancing: Maintain distance of at least 1 meters

Operations Safety Regulations

  • Digital / contactless payment: No physical tickets allowed, only digital tickets. People are encouraged to book online or on the phone. 
  • Limitation of time: Tickets are valid for a  specific entry time to avoid lines and ensure a good management of the crowds.
  • Signage and poster to communicate to visitors safe distancing and health measures.
  • Welcome Desk Protection:  glass protection has been installed against infection 
  • Audio guides: only allowed through the mobile App of the museum.
  • Staff is trained to be aware of operations and hygiene safety. 
  • Cleaning of the venues by the operators  is increased. Hand sanitizers are recommended to be placed in strategic locations.

Germany 

According to the federal government, museums, exhibitions, memorials, zoos, and botanical gardens can reopen under certain conditions. In small and historic buildings in particular, it is a prerequisite that the requirements for hygiene and compliance with necessary spacing is needed

More information here: https://www.bundesregierung.de/breg-de/themen/coronavirus/corona-massnahmen-1734724 

The actual implementation of the regulations can vary in the respective federal states. Here is what Berlin announced on May 4th: https://www.berlin.de/corona/massnahmen/veranstaltungen-und-kultur/

The state of Brandeburg has moved quickly on that matter, and will reopen cultural venues on May 22. The association of the Museums of Brandenburg have published a nice overview of the regulations:  https://www.museen-brandenburg.de/fileadmin/Handreichungen/Massnahmen_zur_OEffnung_bei_Corona.pdf 

You have insights below:

Hygiene Safety Regulations for Customers 

  • Mask: Recommended but not mandatory.  
  • Hand cleaning: Visitors are asked to wash their hands regularly and use the hand sanitizers that are in place. 
  • Coughing:  If visitors have acute respiratory coughing, they can not participate.
  • Social distancing: Maintain distance of 1.5 meters and more.

Hygiene Safety Regulations for Staff

  • Mask: Not mandatory. 
  • Hand cleaning: Hands need to be cleaned regularly and hand sanitizers should be provided. 
  • Staff who belong to a risk group (age, previous illnesses) should work in areas without contact with the public.  If this is not feasible for technical reasons, these colleagues should pay particular attention to compliance with the protective measures.

Operations Safety Regulations

  • Digital/touchless Payment and digital ticketing is encouraged but not mandatory.
  • Limitation of ticket purchase: Group tours are not allowed, educational offers in which more than two people interact are not allowed. 
  • Limitation of time: Tickets are valid for a  specific entry time to avoid queues and ensure a good management of the crowds.
  • Venues must apply social distancing measures:
    • Limitation of the number of visitors: Specific number of visitors per day to limit the amount of the people to prevent outbreak. The venue does not have more than one person per 15 square meters. 
    • Ticket desks protection:Encourage but not mandatory. Organizers are advised to install protect against infection (like plexiglas or film)
    • Queues: Venues have to clearly sign queuing areas by using floor markers to guide queue distancing of at least one meter.
    • Waiting area:  No more than 10 people are allowed to stay at the same time. 
  • Audio guides: Are allowed but must be disinfected after each use. 
  • Staff is trained to be aware of operations and hygiene safety. 
  • Cleaning of the venues by the operators  is increased. Hand sanitizers are recommended to be placed in strategic locations.

Those are guidelines that help venues to welcome visitors in the state of Brandenburg. The museum Barberini in Potsdam asks visitors to wear masks at all times to ensure extra safety. In another federal state, Europa Park announced its reopening on May 29, more information here: https://www.europapark.de/en/info/all-information-regarding-re-opening 

Greece 

As Greece starts to reopen to tourists, the government has implemented the following COVID-19 measures: https://eody.gov.gr/neos-koronaios-covid-19/ 

Find the overview specifically for tourism businesses here.

As of Monday, June 15, museums and indoor areas of archaeological sites will reopen their doors to the public. The Greek culture ministry has collaborated with health experts to create specific measures adapted for the size and features of every museum in the country. According to the ministry, the measures define the maximum number of visitors allowed, set rules for the entrance and exit of visitors, and indicate the safest routes in each museum for browsing the exhibits. 

Read the measures for the Acropolis Museum here.

Find the specifics below: 

Hygiene Safety Regulations for Customers 

  • Masks: strongly recommended and mandatory in some parts of the museum.
  • Hand cleaning: Visitors are asked to wash hands regularly and use the available hand sanitizers.
  • Social distancing: Maintain distance of at least 2 meters.

Hygiene Safety Regulations for Staff

  • Masks: mandatory. 
  • Hand cleaning: Staff wash hands regularly and use available hand sanitizers.
  • Health check: Staff with fever or feeling sick must stay home.
  • Social distancing: Maintain distance of at least 2 meters.

Operations Safety Regulations

  • Digital / contactless payment: People are encouraged to book online, by credit card, or on the phone. 
  • Limitation of time: Tickets are valid for a specific entry time to avoid lines and ensure a good crowd management.
  • Limitation of tickets purchase: Groups of up to 10 people are allowed. Guided group tours are permitted up to 10 people.
  • Increased cleaning: Venue areas should be cleaned more regularly by operators. Ensure continuous ventilation for indoor places.
  • Hand cleaning: Hand sanitizers are placed in strategic locations. 



Iceland

On June 5, the Icelandic government announced that all passengers arriving in Iceland from June  15 can choose to be tested for COVID-19 (free of charge for an initial 2-week period) or quarantine for 2 weeks. Starting  July 1, passengers will pay ISK 15 000 for a single test. 

Find the government website here.

Read the regulations for travelers overview here.

For more information, find specific regulations for travelers in Iceland here.

The Hallgrimskirkja has opened and applied operations regulations: https://en.hallgrimskirkja.is/2020/03/16/help-us-to-keep-hallgrimskirkja-clean/ 

Find specific regulations for the attraction below: 

Hygiene Safety Regulations for Customers 

  • Masks: not mandatory. 
  • Hand cleaning: Visitors are asked to wash hands regularly and use hand sanitizers available.
  • Coughing / sneezing etiquette:  When coughing or sneezing, visitors should cover their mouths with their sleeves.
  • Social distancing: Maintain distance of at least 2 meters.

Hygiene Safety Regulations for Staff

  • Masks: not mandatory. 
  • Hand cleaning: Staff wash hands regularly and use the available hand sanitizers.
  • Coughing / sneezing etiquette:  When coughing or sneezing, staff should cover their mouths with their sleeves.
  • Health check: Staff with fever or feeling sick must stay home.
  • Social distancing: Maintain distance of at least 2 meters.

Operations Safety Regulations

  • Digital / contactless payment: People are encouraged to book online or on the phone. 
  • Limitation of time: Tickets are valid for a  specific entry time to avoid lines and ensure a good management of the crowds.
  • Increased cleaning: Venue areas should be cleaned more regularly by operators. 
  • Hand cleaning: Hand sanitizers are placed in strategic locations.

 


Italy

Museums started to reopen on May 18.  The actual implementation of the regulations by the government can be found here in this decree:  http://www.trovanorme.salute.gov.it/norme/dettaglioAtto?id=74088 

As guidance for tourism businesses, here is an overview from Musei Capitolini and Museo di Roma and their regulations:  http://www.museiincomuneroma.it/it/notizie/dal-19-maggio-2020-riaperti-musei-capitolini-e-museo-di-roma

You have insights below:

Hygiene Safety Regulations for Customers 

  • Mask: Must be worn at all times. 
  • Hand cleaning: Visitors are asked to use hand sanitizers available and before entering the venue.
  • Temperature check: People with fever (≧ 37.5 ℃)  can not participate.
  • Social distancing: Maintain distance of at least 1.5 meters.

Hygiene Safety Regulations for Staff

  • Masks: Must be worn at all times.
  • Hand cleaning: Hands need to be cleaned regularly.
  • Social distancing: Maintain distance of at least 1.5 meters.
  • Medical check up: Employees will be going through regular medical examinations. Those who feel unwell and/or have fever must stay home

Operations Safety Regulations

  • Digital / contactless payment: No physical tickets allowed, only digital tickets. People are encouraged to book online or on the phone. 
  • Limitation of time: Tickets are valid for a  specific entry time to avoid lines and ensure a good management of the crowds.
  • Signage and poster to communicate to visitors safe distancing and health measures.
  • Audio guides: only allowed through the mobile App of the museum.
  • Staff is trained to be aware of operations and hygiene safety. 
  • Cleaning of the venues by the operators  is increased. Hand sanitizers are recommended to be placed in strategic locations.

Portugal

Update July 14: Five areas on the outskirts of Lisbon will remain under a partial lockdown as well as other cities (Sintra, Loures, Amadora and Odivelas) for the next 2 weeks. The government announced it on July 13: https://www.portugal.gov.pt/pt/gc22/comunicacao/noticia?i=governo-quer-consolidar-tendencia-decrescente-de-novos-casos-nas-19-freguesias.  Museums seem to be still open. More information about Lisbon can be found here.

The Portuguese tourism board announced that a “Clean and Safe” certification has been made available specifically for tourism business and tour operators that commit to complying with the guidelines of the National Health organization. 

Please read the full announcement in Portguese here: http://business.turismodeportugal.pt/pt/noticias/Paginas/turismo-de-portugal-cria-selo-estabelecimento-clean-safe.aspx

Below we highlight some of the minimum hygiene and safety requirements companies should have in place and formalise in an internal safety protocol.

Hygiene Safety Regulations for Customers 

  • Mask: Mandatory in indoor spaces.  
  • Hand cleaning: Visitors are asked to wash their hands regularly and use the hand sanitizers that are in place. 
  • Coughing:  If visitors have acute respiratory coughing, they can not participate.
  • Social distancing: Maintain distance of 1.5 meters and more.

Hygiene Safety Regulations for Staff

  • Mask: Mandatory in indoor spaces. 
  • Hand cleaning: Hands need to be cleaned regularly and hand sanitizers should be provided. 
  • Medical check up: employees must follow self-monitoring health guidelines including checking temperature on a daily basis.

Operations Safety Regulations

  • Cleaning of the venues by the operators  is increased:
    • Operators must have a minimum stock of cleaning equipment – including single use alcohol based cleaning material – in accordance with the dimensions of your physical space
    • Hand sanitizers to be placed in strategic locations (e.g. entry and exit of your physical location or at your meeting point)
    • Garbage disposal should be possible without requiring customers to touch any surfaces.
    • Toilets should always have soap and single use paper available for drying hands
    • Any common use surfaces that customers and staff share need to be cleaned several times a day (e.g. door handle, welcome desk, lights, elevator buttons, etc)
    • High temperature cleaning in separate of any clothing items provided to customers and follow strict guidelines for disinfecting any specific equipment (e.g. wetsuits, helmets, etc)
    • Disinfecting vehicles used for transportation after each activity while also ensuring the capacity of the vehicles is limited to follow social distancing guidelines.
  • Establish an area reserved for isolating any suspected or confirmed cases of infection as well as always have a staff member available to support customers in such events until the arrival of the official health authorities.
  • Signage and poster to communicate to visitors safe distancing and health measures. 
  • Staff must receive training on internal protocol and general safety recommendations
  • Have a stock of individual PPEs (masks, gloves..) available for staff. 

Spain

Museums started to reopen on June 1.  The actual implementation of the regulations by the government can be found here in this overview.

As guidance for tourism businesses, here is an overview from the Thyssen Museum that published its measures to guarantee a safe visit: 

You have insights below:

Hygiene Safety Regulations for Customers 

  • Mask: Must be worn at all times. 
  • Hand cleaning: Visitors are asked to use hand sanitizers available.
  • Gloves: Mandatory in the museum shop. 
  • Social distancing: Maintain a safe distance from others.

Hygiene Safety Regulations for Staff

  • Masks: Must be worn at all times.
  • Hand cleaning: Hands need to be cleaned regularly.
  • Social distancing: Maintain a safe distance from others.

Operations Safety Regulations

  • Digital/contactless payment and digital ticketing is encouraged but not mandatory. 
  • Limitation of time: Tickets are valid for a  specific entry time to avoid lines and ensure a good management of the crowds.
  • Limitation of the venue operations: Opening hours are reduced to compensate capacity loss of the venue as well as ensuring proper cleaning
  • Signage and poster to communicate to visitors safe distancing and health measures.
  • Welcome Desk Protection:  protection has been installed against infection.
  • Staff is trained to be aware of operations and hygiene safety. 
  • Cleaning of the venues by the operators  is increased. Hand sanitizers are recommended to be placed in strategic locations.

The Netherlands  

As of June 1st, museums in the Netherlands will start to reopen. The government advises all citizens to wash hands regularly, and maintain interpersonal distance of at least 1 meter.

Find more information about the measures here: https://www.rijksoverheid.nl/onderwerpen/coronavirus-covid-19/nederlandse-maatregelen-tegen-het-coronavirus/gezondheidsadviezen 

As guidance for tourism businesses, here is a comprehensive overview from The Efteling theme park and its regulations: https://www.efteling.com/en/park/corona-safety-restrictions

You have insights below:

Hygiene Safety Regulations for Customers 

  • Mask: not mandatory. 
  • Hand cleaning: Visitors are asked to wash their hands regularly and use the hand sanitizers that are in place. 
  • Health check: People with fever (≧ 38 ℃) with issues like cold, runny nose, sneezing, sore throat, mild cough, or shortness breath can not participate.
  • Social distancing: Maintain distance of 1.5 meters or more.

Hygiene Safety Regulations for Staff

  • Mask:  not mandatory when social distance measures are possible. 
  • Hand cleaning: Hands need to be cleaned regularly and hand sanitizers should be provided. 
  • Health check: Staff with fever or feeling sick must stay home.
  • Social distancing: Maintain distance of 1.5 meters or more.

Operations Safety Regulations

  • Digital/contactless payment and digital ticketing is mandatory.
  • Limitation of time: Tickets are valid for a  specific entry time to avoid lines and ensure a good management of the crowds.
  • Venues must apply social distancing measures:
    • Limitation of the number of visitors: Specific number of visitors per day to limit the amount of the people to prevent outbreak. 
    • Ticket check in : Installation of plexiglass to protect against infection.
    • Liness: Walking directions or waiting areas in lines, at shops or distribution points are indicated by means of clear signs and visible markings on the floor. 
  • Staff is trained in operations for hygiene safety. 
  • Signage and posters to communicate to visitors safe distancing and health measures.
  • Cleaning of the venues by the operators  is increased. Hand sanitizers are  placed in strategic locations.

MIDDLE EAST 

UAE 

The UAE  started reopenings and eased restrictions on Wednesday, May 27th.  As this decision was taken overnight,  be open for changing conditions. 

The Burj Khalifa opened at 50% capacity with clear hygiene safety regulations: https://www.burjkhalifa.ae/en/covid19/

There will be strict monitoring and hygiene standards in place everywhere and limited capacity. A good example comes from Emirates Airlines: https://www.emirates.com/media-centre/emirates-sets-industry-leading-safety-standard-for-customers-travelling-as-it-resumes-operations/

Marine activities were able to reopen in Dubai sooner. These operational requirements give insights into the hygiene and safety regulations that could apply to tourism businesses. 

Find our insights below:

Hygiene Safety Regulations for Customers 

  • Masks: Must be worn at all times. 
  • Hand cleaning: Visitors are asked to wash their hands regularly and use the hand sanitizers that are in place. 
  • Temperature check: People with fever (≧ 38 ℃)  can not participate. 
  • Children under 12 years old and seniors above 60 years old are not allowed to participate.
  • Social distancing: Maintain distance of 2 meters or more.

Hygiene Safety Regulations for Staff

  • Masks: Must be worn at all times. 
  • Gloves: Must be worn at all times.
  • Hand cleaning: Hands need to be cleaned regularly and hand sanitizers should be provided. 
  • Temperature check: Staff with fever(≧ 38 ℃) or feeling sick must stay home.
  • Social distancing: Maintain distance of 2 meters or more.
  • Staff above 60 years old are not allowed to work on boats.  

Operations Safety Regulations

  • Digital/contactless payment and ticketing are encouraged, but not mandatory. The Burj Khalifa decided to make digital ticketing mandatory. 
  • Temperature check with thermal cameras: People with fever can not participate.
  • Staff is trained in operations for hygiene safety. 
  • Signage and posters to communicate safe distancing and health measures to visitors.
  • Cleaning  is increased and hand sanitizers to be placed in strategic locations.